Refund and Cancellation Policy
Last Updated: May 3, 2026
ATABET LIMITED (量博有限公司) (“Atabet”, “we”) develops and licenses digital SaaS products, including quantitative research and backtesting software, and provides IT consulting services. This policy explains how refunds work for software subscriptions and related fees paid through our website.
1. Fourteen-day cooling-off (digital services)
For new subscriptions to our SaaS offerings purchased directly from Atabet, you may request a full refund within fourteen (14) calendar days of the date of your initial payment provided that:
- You have not materially used the service in a way that exceeds reasonable evaluation (for example, extensive API usage, bulk exports, or sustained production use contrary to a trial or evaluation purpose); and
- You contact us using the details on our Contact page before the end of the 14-day period.
We will confirm eligibility based on your account activity and our server logs. Where a refund is approved, we will process it using the same payment method where possible, within a reasonable period (typically 10–15 business days after approval, depending on your bank or card issuer).
2. How to cancel a subscription
To stop auto-renewal, email info@atabet.com from the address on your account with:
- Your account email; and
- A clear request to cancel your subscription.
Cancellation takes effect at the end of your current billing period. You will not be charged again after that date, and you retain access to the service until the period ends. Cancelling does not automatically entitle you to a refund for the current period (see sections 1 and 3 below).
3. After the 14-day period
After the cooling-off period, fees are generally non-refundable, except where:
- Duplicate charges — you were billed more than once for the same subscription period through our fault;
- Unauthorized charges or account takeover — you did not authorize a charge (see section 5); or
- Required by applicable law in your jurisdiction.
Subscription cancellations take effect at the end of the current billing period unless we agree otherwise. We do not provide pro-rata refunds for unused time unless required by law or expressly stated in writing.
4. Digital-only products and refund method
Our subscriptions are digital SaaS products delivered electronically. There is no physical goods return process.
Approved refunds are processed to the original payment method where possible (for example, the same card or Alipay account used at checkout). Timing depends on your bank, card issuer, or wallet provider (typically 10–15 business days after approval).
5. Unauthorized charges and account takeover
If you believe a charge was not authorized by you (for example, due to a compromised account or stolen payment credentials), contact us at info@atabet.com within fourteen (14) calendar days of the charge date with:
- Your account email;
- The date and amount of the charge; and
- Why you believe the charge is unauthorized.
We will investigate promptly. If we verify the charge was unauthorized, we will refund the disputed amount to the original payment method where possible and take reasonable steps to secure your account.
6. Enterprise and custom agreements
Orders governed by a separate IT consulting contract or statement of work are subject to the refund and termination clauses in that agreement, not this page.
7. How to request a refund
Email info@atabet.com with:
- Your account email and order or invoice reference (if available);
- The date of purchase; and
- A short explanation of your request.
ATABET LIMITED (量博有限公司)
9/F, AMTEL BUILDING, 148 DES VOEUX ROAD CENTRAL, CENTRAL, HONG KONG
Business Registration Number: 70327165
Registered business nature: Data Consulting Services